Guarantee form

Warranty

Dear customers,

Thank you for choosing Alpin Outdoor Co. In order for us to be able to offer you the high level of service you deserve, please read the following conditions carefully and make sure you have kept your proof of purchase or invoice in case it needs to be covered by warranty.

WARRANTY:
We provide a guarantee for our products for up to 2 years. During the warranty period, we will repair or replace an Alpin Outdoor Co. flashlight that has ceased to operate under normal operating conditions.

To apply for the warranty from the service

1. You must have sent the receipt or purchase invoice
2. You must have completed the application
3. It would be better to send a photo related to the damage

If a warranty claim is accepted, the dealership will fulfill its obligations and the buyer will not be charged. The repair time will depend on the availability of spare parts or other accessories. In order to provide you with the fastest and most efficient service, we recommend that you contact the local dealer or seller where you purchased the product.

Alpin Outdoor Co may replace damaged products with upgraded products of the same series or with products of similar performance in the event that replacement or repair cannot be done in a timely manner or the products have been discontinued or for other reasons.

Please refer to the table below to see the warranty periods between products.

WARRANTY EXCLUSIONS AND LIMITATIONS:

Products that are damaged due to: Damage caused by misuse, Damage caused by battery leakage or by falling from an excessive height, Intervention in the device by a person not authorized by our company, Use of unsuitable spare parts, accessories or consumables that do not comply with the specifications set by the factory, Use in an application or environment that is not foreseen or not recommended by the manufacturer, Submission to electrical stress (e.g. fluctuations in electrical voltage), beyond those provided for in the specifications, Any error during installation, Damage to consumables, Negligence or poor storage and maintenance that is not in accordance with the instructions for use provided with the purchase.

Damage to the appearance of the product is not covered by the warranty.

Limited Lifetime Warranty:

After the expiration of their respective warranty periods, all Alpin Outdoor Co flashlights will be supported by a limited lifetime warranty. This type of warranty covers labor and maintenance costs with the exception of any parts or replacement parts that may be needed as well as any shipping costs.